As we all know, Idea is committed to their users for providing them with the best experience with telecommunication services and have improved over the time. Idea has a wide range of network, and they ensure that their network has the strongest range in every part of the city. Idea customer care has a very positive response in terms of services as they immediately look into the matter as soon as the complaint is registered.  Idea customer care number is easily connected to most of the servers, where it becomes difficult to connect with the executives at the time of need. Idea customer care has its exclusive number ‘12345’ (it is chargeable, costs 50p for 3 min) and you can dial this idea customer care number from any number that is registered on idea network. Please note that you cannot access the services of idea customer care from numbers which are registered with other telecom operators.  Idea customer care number is also specific to regions and for Andhra Pradesh and Telangana:

  • Operator- Idea

Circle-   Andhra Pradesh

customer care-12345
Toll free-198
AP Customer care           
40 – 66652000
Email ID-ccare.ap@idea.adityabirla.com
Facebook- Idea Facebook
Twitter  – @ideacellular

Customer Care Number Telangana & AP : (+91)8744-000-198, 9891-012-345.

Idea customer care contact number has 24*7 services.

Idea also has services which include Service Centres including My Idea, Idea Points and Idea Service Points where you can get instant, immediate and reliable  assistance. Idea also helps you connect better by giving access regarding Idea services and your account, using t self-service modes which include

  • login to the Self-Care section on the Idea website
    • getting information about your account   
    • you can make changes online as per your requirement.

Dial *121# to get services of idea customer care phone number. This number can be dialled from registered idea number.

Idea customer care Email:

Customers who do not have the time to call and report their issue can register a complaint to the Email id provided by the Idea customer care email id is ccare.hp@idea.adityabirla.com. you can communicate with them using this email id and can even add your valuable suggestions in the Email.  Idea customer care email is generally active, and the executives will reach out to you by replying to your email. You can also request idea customer care chat if you have a very urgent business and the executives will immediately resolve your problem.

Idea services:

121, the number,  is a One Stop Shop for all of the Idea Services. You can Dial 121 for Idea customer care toll-free and have the world of mobile services easily available at your fingertips, as claimed by idea services. There are a variety of features included in it. The key Features offered in 121 include One number for all Idea Services, exploring a range of Value Added Services, Internet plans,latest Talk time offers and customer care and much more options.

Note- Before an online recharge, visit the Online tariff section for a detailed description of the amount and services offered. It may vary from state to state. Also, do not respond to missed calls from unknown international numbers or calls about winning prizes or lottery as they are scams and you might also get charged extra just for receiving the calls. Visit Idea customer care centre for more information regarding that.
Deactivation of Data Service: You can deactivate data services from your data  original plan by sending an SMS “STOP” to 1925, or dial 1925 and then press 2.


Reactivation of Data Service: You can also reactivate data services if you have deactivated the data services earlier and that you can do by sending an SMS with the word “START” to the number 1925, or dial on the number 1925 and then press 1.


Deactivation of Value Added Service (VAS): To cancel any kind of VAS subscription, SMS “STOP” to 155223 (toll-free) and select the service you wish to deactivate OR Dial 155223 (toll-free) and select the service you wish to deactivate.

Other idea services,  Idea customer care Andhra Pradesh and Telangana:

in Andhra Pradesh, Idea has expanded itself and reached to 500 towns in Andhra Pradesh. Idea Cellular is in full-fledged expansion in Andhra Pradesh with about 120 new towns added in the last 2 months in the state. Idea Customer care is keeping up with the rapid Idea subscriber growth in the state, Idea in Andhra Pradesh has made commendable  progress in network expansion and building a congestion-free network for improved  customer satisfaction. The rollout enhances the customer experience in the existing cities by providing controlled quality coverage and also expands to increases the geographical coverage to far-flung Tier-II towns like Chebrolu & Yarajarla in Andhra Pradesh.


In addition to Hyderabad, Idea has today launched its comparatively high speed 4G LTE services in other towns of Kodur, Anakapalli, Kothakota, Jadcherla, Armoor, Narsampet, Renigunta, Rudraram, Palamaner, Narsipatnam, Tekkali, Yellamanchali, Gajwel, Ghatkesar, Pileru, Metpally and Anantapur. With rapid expansion Idea will launch its 4G services in Nizamabad, Karimnagar, Nellore, Kurnool, Khammam, Srikakulam and 78 more towns. You can access the services by referring to information given previously or by calling 121 from your Idea registered number.

Idea Andhra Pradesh and Telangana plans:

National Special Tariff Vouchers-Unlimited Local & STD & Roaming calls  + 100MB Data + Daily 100 Local/National SMS     


E-Recharge
19-National Special Tariff Vouchers-         Unlimited Local & STD & Roaming calls* + 150MB Data + Daily 100 Local/National SMS


E-Recharge
59           National Special Tariff Vouchers-Unlimited Local & STD & Roaming calls* + 500MB Data + Daily 100 Local/National SMS


E-Recharge
93-National Special Tariff Vouchers          Unlimited Local & STD & Roaming calls* + 1GB Data + Daily 100 Local/National SMS


E-Recharge
147-National Special Tariff Vouchers        Unlimited Local & STD idea calls*


E-Recharge
149- National Special Tariff Vouchers       Unlimited Local & STD & Roaming calls* + 1GB 4G/3G/2G Data + Daily 100 Local/National SMS  


E-Recharge
179- National Special Tariff Vouchers (Get 1 GB extra data on recharges through My Idea App and Idea Website)   Unlimited Local & STD & Roaming calls* + 1GB 4G/3G/2G Data + Daily 100 Local/National SMS


E-Recharge
185-National Special Tariff Vouchers        Unlimited Local & STD idea calls*


E-Recharge
198-National Special Tariff Vouchers        Unlimited Local & STD & Roaming Calls* +1.5GB 4G/3G/2G Data + Daily 100 Local/National SMS  


E-Recharge
199- National Special Tariff Vouchers       Unlimited Local & STD & Roaming Calls* + Daily 1.4GB 4G/3G/2G Data + Daily 100 Local/National SMS


E-Recharge
309- National Special Tariff Vouchers       Unlimited Local/STD/Roaming Calls*+ Daily 1.5GB 4G/3G/2G Data+ Daily 100 Local/National SMS.

Other ways to contact:

Email- ccare.hp@idea.adityabirla.com
Facebook- Idea Facebook
Twitter- @ideacellular

You can login to the Self-Care section on the Idea website and get information about your account and make changes online as per your requirement. To know more about what all you can do on the Self-Care section, register yourself with us or visit the FAQ section to learn more. Dial *121# and get details on your account.

These are the other means through which you can contact them in case you are still unable to.