Idea Cellular, or simply Idea, as it is commonly referred to as, is a mobile network operator based in Mumbai, Maharashtra. It has pan-India coverage and offers 2G, 3G and 4G mobile services in the country. With a huge customer base of around 193.96 million subscribers (as on 31st July, 2017), it is one of the largest mobile network operators in India. Idea strikes to offer one of the best coverages to its customers all across the country – even to the remotest areas. Likewise, the services of Idea customer care are available all across the country, to promptly address and resolve all your Idea related queries.   


There are many ways of reaching out to the Idea customer care, but, the fastest and the most convenient way is to reach them on the phone. While there is a national Idea customer care helpline available, separate numbers are available to those in specific areas. While most of these numbers can be reached through your idea phones, separate numbers are available for those who may not be currently using the Idea cellular services. Additionally, separate numbers are available for pre-paid and post-paid users as well. The list of Idea customer care numbers is as follows-

12345 – This is a toll-free Idea customer care service number which can be used to get any information from our customer care executves. This number can be used by only existing Idea customers only.

198 – In case you have any complaints to register, you can reach the Idea Customer Care at this number. This number is toll-free and exists for existing Idea users only.

1800-270-0000 – For speaking with our customer care executives, for non-Idea users, this is a toll-free helpline. You can access this from any cellular network all across the country.

Idea Customer Care for Mobile Services

If you are looking to port from your existing cellular service provider to Idea, then you may get in touch with any of our executives, who will assist you throughout the process. Usually, there are few simple steps involved for this – just send PORT followed by you 10-digit number to TRAI’s central number 1900. After this, you will receive an SMS with a Port out code. With that code, either get in touch with our executive, or walk into your nearest Idea customer care outlet and wit a few paperwork, we will be able to welcome you to Idea network and provide you a plan that will be exclusively designed to meet your specific needs. While meeting our customer care executive at our centre might take a little longer than a phone call, we are sure that our people will take care of all your needs, with minimum possible time expense.

Other ways to reach Idea Customer Care

Via Idea customer care email – For those who may find it more convenient to write an email, than to reach the customer care executives on the phone, you could write to the Idea customer care email id at ccare[dot]ap[at]idea[dot]adityabirla[dot]com. Whether you would like to change your existing plan, or to get more information about the services, or to know your best fit plans, you could simply drop us an email and we would get back to you within no time at all. What’s more if that you could also indicate a time when you would like us to call you back, and it will be done.

Via Twitter

We, at Idea, care. And we have multiple platforms to assist you with anything that you may need. In addition to reaching Idea Customer care by a phone or an email, Idea also gives you an option to Tweet us – use the Twitter handle Idea_CARES and rest assured, someone will always be listening.

Visiting an Idea store

While, at Idea, we value your time and strive to answer all your queries without you having the need to physically some to our office, we are always available for an in-person meeting with you. With a wide-spread of Idea Care Centres, no matter where you are, there will be an Idea Customer Care store near you. You can simply log on to our website @ http://www.ideacellular.com/customer-care/need-help/idea-office-locations to locate a store near you.  

Idea Customer Care in your region – Maharashtra and Goa

To cater specifically to the needs of our customers in Maharashtra and Goa, we have a store at Idea Cellular Limited, Sharda Centre 11/1 Erandwane Off Karve Road Pune – 411004. You could reach us at +91-9822012345 for all your queries and requests and to register any complaints, you could please call us at +91-9822000198. You could also drop us an email at customercare[at]idea[dot]adityabirla[dot]com, and our relevant teams will contact you promptly.

For the area of Maharashtra and Goa, you could also call us at 9822012345, to get information about areas specific plans and any other issues that you may have.

Appellate Authority Maharashtra and Goa

The office of the Appellate authority of Maharashtra and Goa is located at Idea Cellular Limited, 11/1, Sharada Centre, Erandwane off Karve Road, Pune 411004. The fax number for the same is 9850003999. Additionally, emails to the appellate authority for the area can be directed to appellate[dot]mh[at]ideas[dot]adityabirla[dot]com.

Idea Maharashtra and Goa Circle Telecom Head Office

Idea shares its Appellate Authority office with the Circle Telecom Head office for the region Maharashtra and Goa. The circle office is also located atthe office of the Appellate authority of Maharashtra and Goa is located at Idea Cellular Limited, 11/1, Sharada Centre, Erandwane off Karve Road, Pune 411004. The fax number for the same is 9850003999. Additionally, emails to the appellate authority for the area can be directed to appellate[dot]mh[at]ideas[dot]adityabirla[dot]com.

At any time, you can also login to the Self-Care section on the Idea website and get information about your account and make changes online as per your requirement. To know more about what all you can do on the Self-Care section, register yourself with us or visit the FAQ section to learn more. Dial *121# and get details on your account.