All about Jio Customer Care

Reliance Jio Infocomm Limited, or Jio, as we are commonly called, entered the Indian market in December 2016. Since then, the growth in our subscribers has been astronomical, putting us on par with the likes of Airtel and Vodafone. At Jio, we are constantly listening – always available to help you. For this, we have a number of Jio customer care executives, who are available for you to answer all your queries. No matter what part of the country our customers are, our wide coverage of local customer care centres, combined with area specific centres ensure that we are able to serve our customers in the best possible way.

Services and their Jio Customer Care details

Our prime motive is to serve our customers and to be always available to offer them our assistance in every possible way. Our customer care executives, especially over the phone, are available all days of the week to answer all your queries. There are various numbers available through which our customer care executives can be reached, including, a national toll-free helpline, a designated number for Jio users, non-users, shoppers, corporate customers, JioFibre customer, etc. You can reach us at any of the below mentioned numbers for any assistance required.

198 or 199 – If you are an existing Jio customer, you can reach us at any of these two numbers.

1800-889-9999 – In case you are not using a Jio number as yet, you can still contact us at the Jio customer care by dialling this number. This is a toll-free number and can be dialled from any non-Jio phone.

1800-890-8900 – For knowing the status of your JioPhone Pre-booking Voucher, simply dial this number. Any latest update on your voucher will be shared with you.

1800-890-9999 – For any queries or troubleshooting for your Jio device, please get in touch with us at this number and you will be directed to our Device Care Helpline (LYF Smartphone & JioFi), where our customer care executives will be glad to offer solutions to your problems.

1800-889-9333 – To provide solutions for your corporate needs, Jio offers an exclusive helpline for its corporate customers. Please dial this number and our customer care executives will be able to provide tailor made solutions for your corporate needs.

1800-896-9999 –For any kind of assistance on JioFibre services we can be reached at this number.

1800-893-3399 – This helpline is exclusively for our online shopping customers who may require assistance.

Other ways to reach Jio Customer Care

Not only through phones, a Jio customer care executive is available to you through a number of different ways. You could drop us an email, or send us a tweet, we will always be listening, and working out a solution for you. In addition to a number of phone helplines, Jio customer care is also available through the following-

Via Jio customer care email – With our ability to send an email from our phone devices, may today prefer sending an email to making a phone call. Sometimes, emails may be used to communicate an available slot for our executives to speak with you. For this, Jio has a number of dedicated emails to provide solution to your very specific problems, for example – to get more information about on Jio services, you can write to us at care[at]jio[dot]com, or for assistance on your concerns related to online shopping we can be contacted at shop[at]jio[dot]com. For corporate customers, please get in touch with us at  enterprisecare[at]jio[dot]com  to get information about your best fit plans. Lastly, for any security related concerns, we are available at jio[dot]bugsreporting[at]ril[dot]com.

Via Twitter – You can also tweet us your concerns at our twitter handle @jiocare. Our people will get in touch with you promptly.

Visiting a Jio customer care store – We have a wide coverage of our customer care centres for all in-person meetings. To locate a store near you, please visit our website https://www[dot]jio[dotcom/Jio/portal/storeLocator and it will give you the location of a store nearest to your location.

Jio Customer Care in your region – UP-East

For assisting its East UP customers only, Jio has a dedicated helpline – 18008993999 and 18008891211. You can also email your concerns or queries to at appellate[dot]upe[at]jio[dot]com and our Jio customer care executives will be glad to assist you.

Appellate Authority UP East and other contact details

We always strive to offer the best possible customer care experience and assistance. However, should there be a need to file any complaints related to the service provider; you can visit the office of our Appellate Authority in The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow – 226010. (UP). The same can be reached by phone on 18008893999 or dropped an email to at appellate[dot]upe[at]jio[dot]com. This office is specifically to address the concerns of our customers in East UP only.